![]() On a positive note, I did have a great Spa experience and the service and food in Biscotti's was very good. When we called to inquire that morning, we were told that they are suppose to check and make sure that all the individual circuit breakers are flipped and that ours must of been missed. On our 3rd day we did not have hot water in our room from 3pm until 8am the following morning. The room was also not very sound proof and we could hear our neighbors conversations fairly easily. She was very rude and informed us that the hotel was sold out and there was nothing she could for us that evening. We called the front desk "immediately" and asked to be moved to the other room that was available. Upon entering our room we discovered that the carpet had a large roll in it from water damage which caused you to trip each time you passed over it. However, we did have a choice of a Pool or Mountain view room. I had requested higher floors on my reservation but was informed that they were not available. We booked the Tuscan Tower Suites and when we arrived (Friday Night) the Tuscan Tower check-in counter was closed, so we stood in line close to 20 minutes for our check-in. It appears that customer service is now a secondary thought at this resort. However, this time was a very disappointing experience. Be pampered in the lavish 3-story, 33,000-square-foot Spa & Salon Toscana, featuring 24 treatment rooms, an indoor pool. Luxuriate in one of 1,621 opulent guest rooms, including the 600-room all-suite Tuscany Tower. Experience Renos best resort, the eco-conscious Peppermill Reno. We have stayed at the Peppermill many times and always enjoyed our stay. Peppermill Resort Spa Casino 3,545 followers on LinkedIn.
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